Skill set

Leadership
Design team leadership
Design management
Product development
Project leadership
Team building

Capabilities
UX & UI design
Responsive design
UX research
IA creation
Project management
Production management
CMS Software
Custom applications
Enterprise software

Work experience

Product Design Leader, Cisco
CX Cloud team / September 2022 – Present

• Expert in leading and mentoring a design team to deliver intuitive, innovative, and impactful experiences with elegant solutions

• Worked on a compelling strategy and highly effective UX designs for the CX Cloud Mobile App and CX Notifications

• Lead the CX Notification effort across Cisco and partnered with cross-platform teams, earning trust and creating an excellent rapport

• Own and organize project roadmaps, schedules, and UX timelines while in constant correspondence with Leadership, Development, Design Systems, and Visual Design to ensure paralleled strategy and deadlines

• Drive appropriate deadlines for projects, always delivering top tier designs

• Aligned teams around research data and customer-centered design decisions to ensure the product meets all customer expectations

• Drive end-to-end solutions and ensured alignment to user needs and business objectives

• Manage three UX designers. Cultivated a safe team space and encouraged a collaborative, innovative, and knowledge-sharing culture

• Coordinate with research team to contact 1153+ customers for survey and qualitative interview sessions for the CX Mobile App and Notifications

• Hold design working sessions to create and examine user journeys, personas, and “How might we” ideas

• Able to clearly present strategy, research, and designs

Senior UX Designer, Cisco
CX Cloud team / December 2021 – September 2022

• Leader who spearheaded CX Notifications from its inception, while continuing CX Mobile App UX designs

• Played a key role in creating and influencing the strategy for CX Notifications, delivering end-to-end designs to development

• Created detail-oriented UX experiences, while incorporating larger picture thinking

• Data-driven approach to the CX Mobile App and Notifications storytelling, constantly partnering with research to gather customer feedback on user expectations and UX designs

• Able to successfully design and manage multiple projects at once with moving deadlines

Senior UX Designer, UX Lead, T-Mobile
Digital Experiences team / April 2019 – December 2021

• Team leader who applies a solid understanding of human cognitive science to every design

• Worked with designers to create wireframes, mockups, and prototypes to demonstrate interaction and design concepts to developers and stakeholders

• Leader who motivates designers to follow the overall vision and follow through on delivery

• Partnered with business and development to ensure all requirements are met.

• Collaborated and partnered closely with the User Research team to continually pursue customer satisfaction

• Worked with the User Research and design team to apply usability studies and testing findings into designs

• Implemented a high level of UX strategy design and visual design on every project based on data

Senior UX Designer, T-Mobile
Digital Experiences team / July 2019 – April 2021

• Led strategic design projects that always keep the user front of mind.

• Partnered with business and development teams to successfully deliver responsive designs

• Conceited, designed, and executed the new Cart experience for t-mobile.com, which facilitated 60% YoY increase in cart engagement

• Consistently take the initiative to create better experiences on the site, specifically for bring your own device and cart experiences

• Designed a homepage module that saw 50% more engagement

• Created designs that consistently hit the business metrics presented

Senior UX Designer, Microsoft
Microsoft Store team / March 2018 – July 2019

• I led UX and visual design projects and work closely with clients to create successful website experiences

• I spearheaded designs for Microsoft.com pages that are widely viewed on a global level

• Was responsible for future thinking, UX and visual design for Microsoft.com and micro sites, always thinking of ways to improve upon current experiences

UX Designer, Microsoft
Microsoft.com team / December 2013 – March 2018

• Responsible for UX and visual design for Microsoft.com and related marketing responsive websites

• Partnered and strategize with designers, developers, project managers, and other team members to create design concepts that are engaging, accessible, and successful user experiences

• Assisted in developing new brand guidelines and work with internal and external teams to steer brand consistency

• Worked with the experimentation team closely throughout each project, while also preforming accessibility checks within all experiences

Lead Designer, Ingeniux
January 2012 – March 2014

• Responsible for all website, extranet, and intranet designs

• Defined, created, and managed wireframes, user flows, site maps, user experience, and visual designs

• Pioneered the first version of the Cartella intranet for mobile devices and completed over 100 design projects

• Created mobile-friendly website designs and ensured all mobile experiences provided the users with the desired content in a fast, easy manner

Assistant Project Manager & Lead Designer, Ingeniux
January 2012 – January 2013

• Managed up to 12 projects while also serving as the Leader Designer for Ingeniux

• Responsible for client-facing projects, which I helped define within the CMS software

• Time management skills and knowledge of CMS software

• Successfully helped create the client’s desired websites and always maintained great relationships

Education

University of Washington
Bachelor of Fine Arts in Design

USC School of Architecture
Summer Program

References & Contact

References
Please contact me.

Resume
Full resume available upon request